Frequently Asked Questions
What should i say during my proposal?
Speak from the heart and be yourself. We can help you craft words that are personal, meaningful, and unforgettable so your partner feels every emotion.
Do you book the location?
We do not book locations and are not responsible for any location restrictions—securing the spot is up to you. However, we do provide a curated list of recommended venues that we’ve approved and successfully worked with in the past. This list is shared with clients after they book and secure our services, making it easier to choose the perfect setting for your proposal.
If there are weather problems, what happens?
We do not set up outdoors if there’s a chance of rain or extreme heat. We ask that clients have a backup indoor location in mind in case the weather changes. If it rains and we cannot set up, and the client does not have an indoor location, we require a minimum of 48 hours notice to reschedule, which is subject to availability. Please note: if we complete the setup and it starts raining, there will be no refunds or rescheduling offered.
What if I need to reschedule?
Life happens! We’ll work with you to find a new date that fits your schedule and make sure all the planning is adjusted seamlessly. If we’ve already setup your proposal and you can’t make it there will not be a reschedule offered. You just reschedule minimum 72 hours before your proposal depending on your setup. Some setups require a minimum of a week notice.
Do I need to book a photographer/videographer?
Yes! Capturing your proposal ensures you can relive the moment forever. We can coordinate professional photography and videography, so you don’t have to worry about missing a single moment. The turn around for these services are a minimum of 2 weeks because we want to make sure they are edited to perfection . If you would like a speedy turnaround there will Be a rush fee.
If I want live music, is it possible?
Yes! From a solo musician to a small ensemble, we can arrange live music to create the perfect soundtrack for your proposal.
How far in advance do I need to contact you before proposing?
We recommend booking at least 4–6 weeks ahead. This ensures we have time to plan every detail, secure locations, and make your proposal completely personalized. We don’t require that timeframe and if we have availability we can accommodate.
Do you hold dates or require payment?
We hold dates with a deposit to secure your spot. Full payment details and timelines are shared when you book, so everything is clear and stress-free.